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Terms and Conditions

Prices

 

The item prices on the website do not include shipping and handling. The shipping and handling charges will be computed when you start the checkout process. Appropriate taxes will also be charged when applicable.

 

Shipping

Orders are typically processed within 2 to 3 business days (Mon-Fri). In November, December and the month before Easter, orders may take longer to process. Heavy or incomplete orders may take longer to process. If you require your package by a specific date, please make a note in the comment box and we will do our best to accommodate you.  The transit time for Ground shipping depends on your zip code. Updates will be provided via tracking number.

 

Restrictions

 

We currently ship to anywhere in the USA that Fedex delivers. 

Satisfaction Guarantee

 

At Lal's Sweet Chili Sauce we continually strive to provide you with quality products and excellent service. If for any reason you are not completely satisfied with your shopping experience with us, please let us know.

 

Return Policy

Lal's Sweet Chili Sauce LLC provides a 100% customer satisfaction guarantee on all our products.  If you feel that your order was not satisfactory, please read the instructions below and contact us at 1-816-433-3333 .  Please leave a detailed message regarding your shipment and we will call you back as soon as we have gathered the information on your order. We can also be reached via email at Ryan@lalssweetchili.com . Please accept our apologies for the inconvenience. Please advise us if there are any problems upon receiving of your order.

 
Damaged or spoilt products:

If you feel that you have received a damaged or spoilt product please do not discard the items.  Refunds will not be given on items that have been consumed or thrown away.  Please contact us for a return authorization number. Approved returns will be credited in full at the discretion of a company officer upon receipt of the defective item. 

Service Failures or Damaged shipments:

If your package was damaged during transit, we will resend your package and claim the losses from Fedex.  Damaged packages will have to be returned to us via Fedex in the exact condition it was received in order for us to be able to claim for the damage.  Please send full details regarding your order and we will arrange for a pickup of the product/parcel via Fedex.

 

Thank you,

Lal's Sweet Chili Sauce